Privacy Policy
Last updated: 25 October 2026
Doncaster Solar Installers respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you use our website, contact us, request a quote or site survey, or otherwise interact with our services.
By using our website or submitting an enquiry, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.
1. Who we are
Doncaster Solar Installers
Website: www.doncastersolarinstallers.co.uk
Email: info@doncastersolarinstallers.co.uk
Telephone: 07309028098
Our installation partner
Danlec electrical solutions LTD
For the purposes of applicable UK data protection law, Doncaster Solar Installers is the organisation responsible for the personal information described in this Privacy Policy.
2. What information we collect
Depending on how you interact with us, we may collect some or all of the following information:
Contact information
Full name
Address
Email address
Telephone/mobile number
Property information
Property address
Property type
Roof type
Roof direction/orientation
Information about your existing solar PV system, if applicable
Information about your electricity usage
Estimated monthly electricity bill
Solar requirements
Whether you are interested in solar panels
Whether you are interested in battery storage
Whether you are interested in an EV charger
Your expected timescale
Your approximate budget
Other information you choose to provide about your requirements
Enquiry and communication information
We may also keep records of:
Your enquiries
Communications between you and us
Communications between you and an installation partner where relevant
Information relating to quotations, surveys and potential installations
Your preferences regarding marketing communications
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information and information about how you use our website, depending on the cookies and technologies used on the website.
3. How we collect your information
We may collect personal information:
When you complete an enquiry form on our website
When you contact us by telephone
When you contact us by email
When you contact us through social media
When you respond to our marketing
When you communicate with one of our installation partners following an enquiry
Through cookies or similar technologies used on our website
From other sources where permitted by law
Where we receive information about you from another source, we will provide the relevant privacy information where required by law.
4. How we use your information
We may use your personal information to:
Respond to your enquiry.
Understand your solar and energy requirements.
Arrange or facilitate a free site survey.
Obtain or facilitate a quotation for solar panels, battery storage and/or EV charging.
Introduce you to our installation partner Danlec electrical solutions LTD
Allow Danlec electrical solutions to contact you regarding your enquiry.
Communicate with you about your enquiry and its progress.
Keep records of enquiries and referrals.
Manage our business relationship with installation partners.
Prevent fraud, misuse or other unlawful activity.
Maintain and improve our website and services.
Meet legal, regulatory and accounting requirements.
Respond to complaints or legal claims.
Send marketing communications where we have a lawful basis to do so.
5. Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Consent
Where you have actively consented to us using your information for a particular purpose, we may rely on your consent.
For example, where you provide specific consent for us to contact you about marketing communications.
You can withdraw consent at any time.
Contract or steps prior to entering into a contract
We may process your information where it is necessary to take steps at your request before entering into a contract or where processing is necessary for the performance of a contract.
Legitimate interests
We may process personal information where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Examples may include:
Managing and operating our business
Responding to enquiries
Managing relationships with installation partners
Maintaining appropriate business records
Improving our services
Preventing fraud or misuse
Communicating with customers about an existing enquiry
Where we rely on legitimate interests, we will consider whether the processing is necessary and whether your interests and rights are appropriately protected.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
6. Sharing your information with installation partners
An important part of our service is introducing customers to approved solar installation partners.
If you submit an enquiry requesting a solar quotation, site survey or related service, we may share relevant information with an appropriate installation partner so that they can contact you regarding your enquiry.
This information may include:
Your name
Property address
Telephone number
Email address
Property information
Electricity usage information
Solar, battery or EV charging requirements
Your preferred timescale
Other information relevant to providing a quotation or site survey
We will only share information that is reasonably necessary for the relevant purpose.
Our installation partners are responsible for their own services, including surveying, quotation, installation, warranties, aftercare and customer support.
Where appropriate, our installation partners may contact you directly following your enquiry.
7. Other organisations we may share information with
Where necessary, we may share personal information with trusted third parties who help us operate our business, such as:
Website hosting and website service providers
Email and communications providers
IT and software providers
Professional advisers, including accountants, solicitors and insurers
Payment providers where applicable
Regulators, government bodies or law enforcement where legally required
Installation partners involved in responding to your enquiry
We require appropriate safeguards to be in place where third parties process personal information on our behalf.
We do not sell your personal information.
8. Marketing
We may use personal information for direct marketing where we have a lawful basis to do so and where applicable requirements under the Privacy and Electronic Communications Regulations (PECR) are satisfied.
Where consent is required, we will ask for consent separately and clearly.
You can withdraw your marketing consent or object to direct marketing at any time by contacting us or using the unsubscribe/opt-out method provided in the relevant communication.
Marketing rules can differ depending on whether we are contacting an individual, sole trader, partnership or corporate business. We will comply with applicable data protection and electronic marketing requirements. (ICO)
9. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
Make the website function correctly
Remember preferences
Understand how visitors use the website
Improve website performance
Support website analytics or other services
Where applicable, we will request consent before using non-essential cookies.
You can control or disable cookies through your browser settings and, where provided, our website cookie controls.
Our use of cookies may be explained in more detail in a separate Cookie Policy.
10. How long we keep your information
We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to satisfy legal, accounting, insurance or reporting requirements.
The exact retention period may depend on:
The nature of the information
The purpose for which it was collected
Whether you became a customer
Whether an enquiry or referral remains active
Legal or regulatory requirements
Potential disputes or claims
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
11. How we protect your information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Destruction
Misuse
Alteration
Unauthorised disclosure
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Your data protection rights
Depending on the circumstances and the applicable law, you may have rights including:
The right to be informed about how your information is used
The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to request restriction of processing
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
Some rights are subject to specific legal conditions and exceptions.
If you wish to exercise any of these rights, please contact us using the details below.
13. How to contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Doncaster Solar Installers
Email: info@doncastersolarinstallers.co.uk
Telephone: 07309028098
Please provide enough information for us to identify you and understand your request.
14. Complaints
If you are unhappy with the way we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
The ICO provides information about data protection rights and how to make a complaint.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.
The latest version will be published on our website with the date it was last updated.
We recommend checking this page periodically for any changes.
Last updated: 20 September 2026